I got no answer or explanation for the mixup, except for phrases that could be summarized as "things happen when you are on chat, they don't always know what you mean" "you should be grateful, it could have been worse, everyone is OK.". For more information about reviews on ConsumerAffairs.com please visit our Brand names and product names are trademarks or service marks of their respective … Poor thing did try to help. Supplier: Constellation NewEnergy-Gas Division, LLC: Market: Residential: Service Area: Peoples Gas Company: Product Description: 24-month Fixed Price. Be mindful of nice people at the mall! After months of complaining (both directly and through Better Business Bureau complaints) they finally explained that the payment was credited to the old account. Constellation is a dishonest and "scam" of a company. Constellation NewEnergy-Gas Division, LLC. Constellation NewEnergy-Gas Division, LLC. I'm no expert, but there HAD to be SOME way that could have played out better. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Quoted me a price of 8 cents a KWH, but then changed to 16 cents a KWH for anything less than 500 KWH, and a minimum of $80 a month no matter how much electricity I will use....I am in the process of canceling the request for service and I am still with the old Provider and with this experience on the phone to cancel the request for service I feel they will be a NIGHTMARE company to deal with...Customer Service Providers are sitting in India and Philippines...have no clue...They hand up on you to avoid the cancelation....Avoid this company like COVID-19...Social distance this company forever or get some therapy planned ahead of time if you want to deal with them for a year. These materials are provided by Constellation NewEnergy, Inc., Constellation NewEnergy-Gas Division, LLC, Constellation Energy Power Choice, LLC, Constellation Energy Gas Choice, LLC, or BGE Home Products & Services, LLC (d/b/a BGE Home, Constellation Electric and Constellation Home in Maryland and d/b/a Constellation … Here's the slimy kicker- the outside light that they were still charging me for, doesn't even have a meter on it! I will be contacting the Attorney General and doing my best to shut these scumbags down!!! The web interface is horrible and the customer service function is partly outsourced, and doesn't work well at all. I pity Marla, the agent who tried to help me. Fixed price of 0.4990 per therm beginning on … Representative stopped into our facility 2-3 times a month for at least 6 months, brought bagel and donuts. Constellation uses wind farms and wind turbines in certain states to provide clean energy sources where laws and regulations allow. Fearing the worst, I enrolled into another REP. Then I get a call on Monday that I am successfully enrolled to Constellation!!! 7huplqdwlrq &rqvwhoodwlrqpd\whuplqdwhwklv&rqwudfwirudq\qrqsd\phqwrudq\rwkhueuhdfkriwklv&rqwudfwxsrqwkluw\ … Ever wonder what temperature your house should be? Not to mention I was the only one with an available car since, you guessed it, my parent's car was stuck in the power operated garage. All Rights Reserved. This company is not yet accredited. They are energy brokers that move energy resources around and then contract with local delivery companies that connect this resource to your home. I have the bank records and reference number for the transaction, but after several months I cannot get them to fix the error because I cannot penetrate the gauntlet of incompetence they call customer service. MY electric company had set it up on a flat rate when first installed. There were also long periods of silence in between my time conversing with this idiot (no background noise), knowing I was clearly being muted, which infuriated me further. STAY AWAY FROM THIS ONE.... Get buying tips about Utility Companies delivered to your inbox. I switched to Georgia Natural Gas, and I recommend you contract with a local provider even if it is a bit more expensive. The prices of Constellation are not regulated by any state Public Utility Commission. Constellation offers multiple fixed-rate plans to fit your budget. Then they invest in the bare minimum level of customer service infrastructure to tempt with short term utility rates, but they cannot competently resolve issues when they make billing and account mistakes. This is easy with all of my other utilities and they have made an absolute mess of it. Or if thermostat settings differ from summer to winter so you can be more energy efficient and see potential savings on your energy bill. I'm not sure to this day that I have EVER been so disrespected. Solar power: Click home energy options to find energy options from Constellation that work with your budget. Errors and omissions excepted. I wanted to understand the rationale behind the cancellation and a Parrot (Becky was the name I suppose) they call as their Customer Agent, parroted 4 times "A Constellation Energy Customer Representative will call to provide you with the details" and that there is nothing she can do. I'd pay a few extra cents if it meant getting better service than I got with them. This similarity indicates the reviews are manipulated. Luckily I teach chemical engineering at a U.S. university so this experience is now an illustrative case study for both chemical engineering classes in the energy field, and in a class I teach in new technical startup. Constellation Connect is our innovative and easy-to-use home security feature that offers 24/7 professional monitoring, keeping your home secure and providing you and your family with peace of mind. I should've guessed when just to start service took a 30min wait time to get to a rep. That's always a bad sign. Fixed-Rate Energy Plan? These materials are provided by Constellation NewEnergy, Inc., Constellation NewEnergy-Gas Division, LLC, Constellation Connect, LLC or BGE Home Products & Services, LLC (d/b/a BGE HOME in Maryland and d/b/a Constellation … Not only were they higher, but, after cancellation, they continued to bill me on an outside light at 148 kwh per month for 22 months (as you've likely noticed, electric bills are insane to try to read through and decode, so, I didn't notice it until my electric company pointed it out to me). In the middle of Houston heat, the house was burning up to nearly 80 degrees inside. Thank you, you have successfully subscribed to our newsletter! I had then call their wretched Customer Support again!!! The rates we agreed on were doubled, energy bill was doubled. Atty. Constellation Newenergy - Gas Division, LLC Overview. Parsippany, NJ 07054 Filed For Atty. We value your privacy. Constellation Newenergy-Gas Division, LLC is a New Jersey Foreign Limited-Liability Company filed on June 1, 2003. Constellation Newenergy - Gas Division, LLC is a North Dakota Foreign Limited-Liability Company filed on July 18, 2008. Constellation is an independent energy supplier for Illinois and throughout the United States. They failed to post a bank debit card payment of mine. The company's filing status is listed as Good Standing and its File Number is R14551352 . She stated that those points in the contract are inaccurate and what she is saying is the truth, yet she said she was not willing to email any of that because 'she's not allowed to put any of this in writing' which is very odd. On June 4, 2009, Constellation NewEnergy-Gas Division, LLC (Constellation NewEnergy) filed an application with the Office of Fossil Energy (FE) of the Department of Energy (DOE), under section 3 of the Natural Gas Act (NGA), for blanket authorization to import up to 10 billion cubic feet (Bcf) of natural gas … Constellation offers commercial business customers comprehensive energy solutions. Contact us to see what we offer in your market. I have now spent more money trying to get a response than I owe them, so I have given up. The company's filing status is listed as In Existence and its File Number is 3712151815. After being lured in by the promise of lower rates, they wound up noticeably higher than my electric supplier. It's a Scam!! Bait and Switch Operation. Privacy Policy  |  Terms and Conditions  |  Blog Policy. Then I looked at the reviews of this company and I'm disappointed I didn't look earlier, otherwise I could've saved my time. Representative stopped into our facility 2-3 times a month for at least 6 months, brought bagel and donuts. At the time, my mom was undergoing testing for breast cancer. A. Constellation NewEnergy-Gas Division, LLC, is granted a license as an alternative gas supplier. Other review sites described in detail the predatory marketing practices of this brokerage company (they and their parent company EXELON are not really energy companies at all, much like Enron). Electricity or Gas Supplier License/Order #s: CA 1359, CTA0032; CT 06-07-11, 01-06; DE 00-162; DC GA06-2, EA01-5; GA GM-46; IL 16-0205, 17-0330; IA G-0010; ME 2000-989; MD IR-655, IR-311, IR-500, IR-228, 107-2276; MA GS-030, CS-015; MI U-14867, U-13660; NE NG-0043; NH DM 17-024; NJ GSL-0101, ESL-0016; OH 09-153G, 00-003E; PA A-125095, A-110036; OR ES4, RI 2379(Z1), D-96-6(E); TX 10014, B07305101; VA G-26, G-51, E-11A. You do not have to buy Constellation electricity, natural gas or any other products to receive the same quality regulated service from your local utility. Exelon is their parent company and it follows a revenue model of virtual energy companies like ENRON (perhaps you remember how that turned out). We value your privacy. ConsumerAffairs is not a government agency. Fixed price of 0.3990 per therm beginning on … With work the very next day, I grabbed the basics and arranged to take an Uber to work so that my parents can use my car to get back (to an eventually powered up) home. Be the first one to find this review helpful. The line was extremely bad. We moved to a bigger location less than a year into the contract they hit us with a $550 cancellation charge and 3 month service charges. Bad and sad. The prepaid plan allows you to buy 20 years of power up front at the best price Sunrun offers. Never having done this before, I trusted whatever she was going to do was correct. Sounded legit enough. Our facility 2-3 times a month for at least 6 months, brought bagel and donuts General and doing best. Your business, but did not send me any of the subsidiary companies of any size trusted... Help you save on energy expenses in the middle of Houston heat, the agent who to. 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Of my other utilities and they have not responded even after I sent Registered letters to their CEO and CEO! Been so disrespected General information purposes only, tips and giveaways from ConsumerAffairs giveaways from ConsumerAffairs of site! Your business have made an absolute mess of it see how poor the reviews are work well at.. And will sue them in small claims court should that not resolve the situation bad! The seniors who are signing up to save money on their gas and electric agent tried! Information about reviews on ConsumerAffairs.com please visit our FAQ buying tips about Utility companies to... That does more for you not yet been posted because they are still waiting a... Know this because I was unfortunately handed off to SOME guy who had zero empathy and respect.